Frequently Asked Questions

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General FAQs

Q: How often should I clean my Bosem diffuser?

A: For optimal performance, clean your diffuser every 2-3 weeks or when switching between different fragrance oils. Regular cleaning prevents oil buildup and ensures consistent scent distribution throughout your space.

Q: What's the proper way to clean my waterless diffuser?

A: Turn off and unplug your diffuser, then use a soft, dry cloth to wipe the exterior. For the oil reservoir, use a cotton swab lightly dampened with rubbing alcohol to remove any residue. Never use water or harsh chemicals, as these can damage the waterless technology.

Q: How do I know when to replace my fragrance oil ?

A: Most Bosem fragrance oils last 4-6 weeks with regular use (8-10 hours daily). You'll notice the scent becoming weaker or inconsistent when it's time to replace. Check the oil level indicator if your model has one.

Q: My diffuser isn't producing any scent. What should I check?

A: First, ensure the unit is plugged in and powered on. Check that the fragrance oil is properly inserted and not empty. Verify that the scent intensity setting isn't on the lowest level. Confirm your app settings to.

Q: The scent seems weak or inconsistent throughout my space.A: This often indicates the diffuser needs cleaning or the oil  is running low. Also, check your room size - our 2,000 sq ft model may struggle in larger spaces. For rooms over 2,000 sq ft, consider upgrading to our HVAC-integrated model for better coverage.

Q: My HVAC-integrated diffuser isn't working properly.A: Ensure your HVAC system is running, as the diffuser relies on airflow for distribution. Check that all connections are secure and the diffuser is receiving power. Verify that your HVAC filters aren't clogged, as this can reduce airflow and scent distribution.

Q: Is it safe to run my diffuser continuously?A: Yes, Bosem diffusers are designed for continuous operation. However, for optimal oil longevity and to prevent scent fatigue, we recommend running cycles of 2 hours on, 1 hour off during peak usage times.

Q: Can I use third-party fragrance oils in my Bosem diffuser?A: We strongly recommend using only Bosem fragrance oils, as they're specifically formulated for our waterless technology. Third-party oils may damage your diffuser and void your warranty.

Q: Where should I place my diffuser for best results?A: Position your diffuser in a central location with good air circulation, away from direct sunlight and heat sources. For the 2,000 sq ft model, place it at least 3 feet from walls. Avoid placing near air vents or fans that might disrupt the scent distribution pattern.

Q: My diffuser is making unusual noises.

A: Some quiet operational sounds are normal. However, if you hear grinding, clicking, or loud humming, turn off the unit immediately and contact our support team at sales@mybosem.com or 407-547-2797. Don't attempt to disassemble the unit yourself.

Q: What's covered under my Bosem diffuser warranty?

A: Your diffuser includes a 1-year manufacturer warranty covering defects in materials and workmanship. This doesn't cover damage from improper use, third-party oils, or normal wear and tear. Keep your purchase receipt for warranty claims.

Q: How do I contact Bosem support?

A: Reach us at sales@mybosem.com or 

call 407-547-2797 during business hours (9:00 AM - 5:00 PM daily). 

For fastest response, email us with your model number and a description of the issue.